Terms & Conditions

1. About us

This website is operated by TERA Fulfilment UK Ltd, a trading name of Noble Blood UK Ltd, company number 14064496, registered in England & Wales, with a warehouse at Unit 4016, Thornton Road, London N18 3BA and a registered office at 51 Bendish Point, Erebus Drive, London SE28 0GJ. We provide ecommerce fulfilment, Amazon FBA preparation, storage, pick & pack, returns management and logistics services.

2. Use of this website

You may use this website for lawful purposes only, to learn about our services and to submit a genuine business enquiry. You agree not to:

• Use the site in any way that breaches applicable UK law or regulation.
• Submit false, misleading, abusive or automated enquiries, or use our forms to send spam.
• Attempt to gain unauthorised access to the site, its servers or any connected system.
• Introduce malicious code, or scrape, copy or republish substantial parts of the site without our written permission.

3. Enquiries and quotations

Information on this website, including any indicative rates or service descriptions, is provided for general information and does not constitute a binding offer. Quotations are prepared on the basis of the information you supply and are valid only when confirmed by us in writing. A contract for fulfilment services comes into existence only when a written services agreement is signed by both parties, and that agreement takes precedence over these terms in respect of the services.

4. Intellectual property

All content on this website — including the TERA Fulfilment name and logo, text, photography, graphics, layout, design and code — is owned by or licensed to TERA Fulfilment UK Ltd and is protected by copyright, trade mark and other intellectual property laws. You may view, download and print pages for your own internal business use. You may not reproduce, adapt, distribute or commercially exploit any part of the site without our prior written consent. Third-party trade marks, including marketplace and carrier logos, remain the property of their respective owners and are shown to indicate integrations and services we support.

5. Disclaimer

This website is provided on an “as is” and “as available” basis. While we take care to keep the content accurate and up to date, we make no warranties or representations that it is complete, current or free from error, and we do not guarantee uninterrupted or fault-free access. Nothing on this site constitutes legal, tax, customs or commercial advice, and delivery timescales, carrier services and capacity are described in general terms and may vary. You should confirm any point that matters to your business with us in writing before relying on it.

6. Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. Subject to that, we shall not be liable to any user of this website for loss of profit, loss of business, business interruption, loss of contracts, loss of goodwill, loss of anticipated savings or any indirect or consequential loss arising out of or in connection with use of this website, whether in contract, tort (including negligence) or otherwise. Our liability for services we provide is set out in the applicable services agreement.

7. Third-party links

This site may link to third-party websites, including carriers, marketplaces and mapping services. Those links are provided for convenience only; we have no control over their content and accept no responsibility for them or for any loss arising from your use of them.

8. Privacy and cookies

Your use of this website is also governed by our Privacy Policy and Cookie Policy, which explain how we handle personal information and use cookies. Please read them alongside these terms.

9. Changes to these terms

We may revise these terms from time to time to reflect changes to our services or legal obligations. The version published on this page at the time you use the site is the version that applies, and the date at the top shows when it was last revised.

10. Governing law and jurisdiction

These terms, their subject matter and their formation are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute or claim arising out of or in connection with this website or these terms.